Refund policy

Thank you for shopping with us. Every order is packed with care, but we know that sometimes things don't work out โ€” a dress that doesn't fit quite right, a parcel that had a rough journey, or simply a change of heart. That's okay. It happens, and we're here for exactly those moments.

Our promise is simple: if something isn't right with your order, we'll make it right. Our customer service team reads and answers every message personally, and we'll always work with you to find a solution that feels fair โ€” quickly and without hassle.

1. What we cover

You're covered by our 30-day guarantee: reach out within 30 days of receiving your order and we'll take care of you.

  1. Damaged or defective on arrival โ€” we'll send a free replacement by default, and you don't need to return the original item. If you'd rather not receive a replacement, we can issue store credit or a refund instead.
  2. Wrong item, size, or color received โ€” we'll send the correct item at no charge, or process a refund if you prefer.
  3. Incomplete or missing parts โ€” we'll reship the missing part(s) at no cost, or issue a partial refund if you'd rather not wait.
  4. Fewer items than ordered โ€” we'll immediately send the missing quantity, or refund the missing portion.
  5. Doesn't fit โ€” we offer one free size replacement, no return needed. If you prefer not to receive a new size, we can discuss refund or store credit options.
  6. Breaks under normal use within 30 days of delivery โ€” send us a photo and we'll offer a replacement, store credit, or a refund.

Changed your mind? No problem โ€” change-of-mind returns are welcome within 30 days of delivery, and there's no restocking fee.

2. Flexible resolutions โ€” always your choice

To save you a trip to the post office, we may offer you a partial refund (you keep the item) or store credit โ€” sometimes worth more than your original purchase. These offers are always optional: if you prefer to return the item under this policy, that option remains available to you.

3. Store credit

Store credit is issued as a digital gift card, can be spent on anything in our store, and never expires. Orders placed with store credit are covered normally for damage, defects, or incorrect items (scenarios 1โ€“4 and 6 above).

4. How to get started

Just email our support team within 30 days of delivery with your order number, the name of the item, and a short description of the issue. In most cases we'll ask for a quick photo or video โ€” it helps us solve things in one go, and for transit damage the carrier requires photos of both the item and the packaging.

For returns: once your return is approved, we'll send you our Return Form and full instructions, including the address of our US returns warehouse. Items should be sent back unworn, unused, and in their original packaging.

5. Refund processing

As part of resolving your request, our team may first propose one or more alternative resolutions, such as a partial refund, a replacement, or store credit (see section 2). Accepting an alternative is entirely optional and never a condition for a refund: if you prefer, you can always proceed with a return and refund as described in this policy.

Once your return arrives at our warehouse in good condition, we'll process your refund within 7 business days to your original payment method. Depending on your bank or card provider, it may take up to 10 business days for the amount to appear on your statement. This timing also applies to partial refunds.

6. Return shipping costs

For faulty, damaged, or defective items: once verified with photos, your resolution is issued at no cost and no return is required.

For voluntary returns (including change of mind and fit): you're responsible for return shipping costs. Please use a tracked shipping method and email us your tracking number and proof of shipment.

7. Good to know

  • All returns must be registered with customer service and approved before being sent back. Unauthorized returns may be delayed or refused.
  • Please don't dispose of the item until we've reviewed your case. If no proof is available and the item has been discarded, a refund may not be possible.
  • Untracked return parcels that are lost or damaged in transit remain the customer's responsibility โ€” this is why we recommend tracked shipping.
  • Once store credit is accepted and issued, the resolution of that case is final; the credit cannot later be converted to a cash refund. Orders placed with store credit are not eligible for change-of-mind refunds or further goodwill compensation.
  • For bundles or multi-item sets, we refund or replace only the affected item, not the entire set.
  • If the item is no longer available and we cannot verify the issue, we may not be able to offer compensation.
  • Requests outside the 30-day window cannot be honored.

8. Legal rights

This policy does not affect any rights you may have under applicable US consumer protection laws.