Working at Lark & Clover

We’re looking for a Customer Service Representative to help us deliver friendly, efficient, and solution-focused support to our customers.

1. What you’ll work on:

• Responding to customer inquiries via email and chat in a warm, professional tone.
• Handling order tracking, product questions, and issue resolution with clear communication.
  
• Following set workflows while using good judgment to keep customers happy.
• Collaborating with our operations team to ensure smooth order fulfillment and follow-up.

2. What we’re looking for:

• 2+ years’ experience in eCommerce customer service.
• Excellent written English and the ability to convey warmth and clarity in messages.
• Problem-solving mindset and strong attention to detail.
• Reliable internet connection and availability to respond promptly during assigned hours.

3. What you’ll get by working with us:

• Retirement fund setup – we invest in your long-term peace of mind.
• Remote, flexible work – set your own hours and work from anywhere.
• Clear training and support – we’ll set you up for success with our proven processes.
• Clear feedback and friendly communication – no ghosting, no confusion, just good collaboration.

4. To apply:

Please send us:

• A short message introducing yourself and why you’d be a great fit for this role.
• A brief overview of your work history, especially any customer service or eCommerce experience.
• The word “blue” somewhere in your message so we know you read the full brief.

We can’t wait to meet someone who cares about customers as much as we do.

– The Lark & Clover team